FREQUENTLY ASKED QUESTIONS (FAQS)
Q1. I DO NOT REMEMBER MY PASSWORD, HOW SHOULD I RESET IT?
Some of the places that you would want to hit are:
- Click on “Forgot password” icon in the Log-in window.
- Enter the email you used for registering at Switch Vape.
- Click on reset.
- An email will be sent to you including the New Password.
Q2. WHAT ARE YOUR CUSTOMER SERVICE TIMINGS?
The timings of Customer Services are from 10.00am – 7:00 pm except Sundays and Public Holidays.
Q3. WHY HAVE I BEEN SENT AN SMS FOR CONFIRMATION?
As soon as an order is placed, the customer is sent an SMS to confirm his / her order. Switch Vape gives its customers the facility of confirming orders through SMS by YES/NO on the specified number. In case the order is not confirmed through SMS, the customer is called by our Customer Service Representative. Once confirmed, the product / service voucher is delivered as per the delivery dates mentioned in the specific deal.
Q4. WHAT WILL HAPPEN TO MY ORDER IF I DON’T CONFIRM IT?
After you place your order, we will call within 24hours along with an SMS to confirm your order. If you don’t receive call, we will call you three times and after that your order will automatically be cancelled.
Q5. WHAT WILL HAPPEN TO MY ORDER IF IT GETS CANCELLED DUE TO “CALLS NOT RESPOND”?
If your order is cancelled due to call not respond, you will have to place a new order following the same pattern of order placement.
Q6. WHAT ARE THE METHODS OF PAYMENT AT SWITCH VAPE?
Payment can be done through the following ways:
- Cash on delivery
- Debit or credit card
- Alfa Pay
- Alfalah Bank Account